FAQs

FAQs

1. What documents do I need to rent a car?

To rent a car with Rent-O-Car, you will need the following:

• A valid driver’s license (at least 1 year old)
• A credit or debit card in the name of the renter
• Proof of age (must be 21 years or older, though some locations may have a minimum age of 25)
• Proof of identity (such as a passport for international renters)

2. How old do I need to be to rent a car?

The minimum age to rent a car with Rent-O-Car is typically 21 years old. However, some locations may have a minimum age of 25. Drivers under 25 may be subject to an additional young driver fee.

3. What types of cars do you offer for rent?

We offer a wide range of vehicles to suit all needs and budgets, including:

• Economy and Compact Cars
• SUVs and Crossovers
• Luxury and Premium Vehicles
• Vans and Minivans
• Electric and Hybrid Cars

Browse our fleet on our website to find the perfect vehicle for your trip!

4. Do you offer one-way rentals?

Yes, Rent-O-Car offers one-way rentals. You can pick up your vehicle at one location and drop it off at another. Please note that some one-way rentals may have an additional drop-off fee depending on the locations.

5. What is the fuel policy?

Our fuel policy is simple:

• Full-to-Full: We provide you with a full tank of gas, and we ask that you return the car with a full tank as well. If you return the car with less than a full tank, we will charge for refueling at market rates.
• Prepaid Fuel Option: You can choose to prepay for fuel at the time of rental, which allows you to return the car without needing to refuel.

6. Is insurance included in the rental price?

Basic car insurance coverage is typically included in the rental price. However, we offer additional insurance options that you can choose to add at the time of booking or pickup. These options can help provide extra protection during your rental period.

7. Can I extend my rental?

Yes, you can extend your rental if needed. Simply contact Rent-O-Car as soon as possible to request an extension. Extensions are subject to availability, and additional charges may apply based on the new rental period.

8. What happens if I return the car late?

Late returns may result in additional charges, typically based on an hourly or daily rate, depending on the location and terms of your rental agreement. Please let us know in advance if you anticipate a late return to avoid any unnecessary fees.

9. Do you have 24/7 customer support?

Yes! Rent-O-Car offers 24/7 customer support. If you have any questions, need roadside assistance, or require help during your rental, our team is always available to assist you.

10. Can I cancel my reservation?

Yes, you can cancel or modify your reservation at any time, depending on the rental terms. We offer flexible cancellation policies, but please check the specific terms and conditions for your reservation to understand any potential fees or deadlines.

11. Can I rent a car without a credit card?

While a credit card is preferred, we also accept debit cards at some locations, but additional requirements may apply. If you plan to use a debit card, please contact us in advance to confirm the rental terms.

12. Is there a limit on how far I can drive?

Generally, we offer unlimited mileage on most rentals, but certain vehicles or locations may have restrictions. If you plan to take a long trip, please check the rental terms for any specific mileage limits that may apply.

13. Can I add an additional driver?

Yes, you can add additional drivers to your rental agreement for a small fee. The additional driver must meet the same rental requirements (age, driver’s license, etc.) as the primary driver. Make sure to add them at the time of booking or pickup to ensure coverage.

14. Do you offer rental cars for international drivers?

Yes, Rent-O-Car welcomes international customers. You will need a valid driver’s license from your home country, and it’s recommended to have an International Driving Permit (IDP) in addition to your regular license. Please check with your local Rent-O-Car location for specific requirements.

15. What happens if I get into an accident?

In the event of an accident, please immediately contact local authorities and report the incident to Rent-O-Car. We will guide you through the next steps, including filing an insurance claim, and provide you with the support you need.

Need More Help?

If you have additional questions, feel free to reach out to our customer support team at:

• Email: support@rentocar.site
•